Omni-Channel Contact Centre
Enhanced Customer Experience
Everything you need to run a modern Contact Centre or Omni-Channel Contact Centre, designed to elevate customer experience (CX) and streamline workflows. Yaxxa’s platform empowers your team to deliver seamless, efficient service, whether you’re managing a service desk, a small call centre, or handling the demands of a larger, more complex operation. Our solutions focus on optimising the agent experience, improving operational efficiency, and unlocking greater capability to drive superior outcomes for both your customers and your business.
Platform Features
- AI Chatbot
- WhatsApp Bot
- Voice Transcription
- Speech Analytics
- Quality Analysis
- WhatsApp Broadcast
- SMS Broadcast
- Report Analysis
- Single Sign-On (SSO)
- Advanced Routing
API & CRM Integration
Yaxxa provides an extensive list of Open APIs to support ease of integration into on-prem and cloud based CRM’s, Accounting and billing platforms, All BI platforms, and any other platform requirement. As the platform owners we are able to develop bespoke integrated solutions for both our clients and their 3rd party providers when required.
Securely managed through unique token and tenant ID for each client.
Full CRM Integration
API Integration
Any API provisioned CRM / on-prem or cloud
Multi-Channel vs Omni-Channel
In today’s fast-paced digital world, simply offering multiple channels of communication isn’t enough. While a multichannel approach provides your customers with various ways to reach you, it often falls short in delivering a seamless experience. That’s where our Omni-channel Contact Centre Solutions come in.
With Yaxxa’s omni-channel platform, you can streamline the customer experience by ensuring context is preserved across all communication channels. Whether a conversation begins via email, transitions to a phone call, or is completed via social media, our solution ensures that agents can follow the conversation effortlessly.
By unifying your channels, you’ll offer a more connected and satisfying journey, all while empowering your agents to resolve issues more effectively.
Let Yaxxa help you transform your customer experience from fragmented to fluid.
Compatible
As omni-channel functionality continues to evolve, traditional call centres are transforming into comprehensive contact centres. Yaxxa’s Omni-channel Contact Centre Solutions are designed to help you keep pace with this shift, enabling seamless integration with your CRM systems and key channels, including voice, email, SMS, WhatsApp, Facebook, Instagram, X, and LinkedIn.
Yaxxa’s powerful API software manages the flow of valuable customer information from every platform, ensuring consistency across all touchpoints. This integrated approach not only provides a more connected and personalised customer journey but also empowers your team to deliver outstanding service at every stage of the interaction.
Transform your contact centre into a hub of efficiency and excellence with Yaxxa.
Transparent
Our team believe’s that transparency is key to building trust and driving efficiency. Our Omni-Channel Contact Centre Solutions are designed to provide complete visibility into both costs and agent performance, empowering you to operate with full disclosure, both internally and externally.
With our real-time agent dashboard, you can monitor all agent activities at a glance, allowing you to share relevant information across your team and with key stakeholders. In addition, our customisable reports give you the power to track progress, spot trends, and make data-driven decisions with ease.
Enhance accountability and optimise performance with Yaxxa’s transparent contact centre solutions.
Personalised
We understand the value of personalised service. Our Solutions leverage CRM data to intelligently route calls, ensuring that customers are connected with the agent they’ve interacted with most recently.
Utilising a personalisation strategy not only enhances the customer experience but also eliminates the frustration of having to repeat details to different agents. By streamlining interactions, you create smoother, more efficient customer journeys resulting in higher satisfaction, loyalty, and sales.
Deliver a truly tailored experiences with Yaxxa’s smart call routing.
Control
Take full control over your team’s performance, allowing supervisors, quality assurance managers, and team leaders to listen in and monitor live calls. This essential tool provides the perfect platform for training agents, offering guidance, and stepping in to assist with complex queries.
With real-time oversight, you can ensure quality service, provide immediate support, and maintain high operational standards enhancing both agent performance and customer satisfaction.
Take charge of your contact centre with Yaxxa’s powerful monitoring tools.
Diallers
Auto Dialler
For an outbound call centre solution that automatically dials clients to deliver an automated message or connects a customer to a live agent once the call has been answered.
Predictive Dialler
For a predictive dialling system that predicts the duration for each agents’ calls and dials a new number in advance of the agent being free.
Progressive Dialler
For an automated dialling technique that presents contact information to the call centre agent prior to calling the next number.
Manual Dialler
For a basic dialling system where the agents dial the contact numbers from a list of customers manually one after another.
Promotional Dialler
For a dialling system where agents promote offerings to existing and prospective customers to increase business sales.
Preview Dialler
For a dialling system that lets agents see the next call in their leads list. It is then up to the agent to make the call, usually by pressing a button on the phone.
Hardware
Yaxxa supply’s everything you need to set up a fully functional business call centre. From the latest DECT and Bluetooth headsets to high-performance microphones and IP desk phones, we provide top-tier equipment for crystal-clear VoIP calls.
Ensure your team is equipped with reliable, high-quality hardware that enhances communication and boosts productivity.
Get your contact centre up and running with Yaxxa’s cutting-edge hardware solutions.
Software
We offer a full suite of features, including omni-channel integration, smart call routing, real-time dashboards, and detailed reporting.
Seamlessly connect with CRMs and popular platforms like WhatsApp, Facebook, and LinkedIn, while monitoring agent performance and ensuring personalised customer experiences.
With Yaxxa, you have all the tools to optimise operations and deliver exceptional service.
Book a demo now!
Book a demo with one of our expert Yaxxa Solution Consultants. Find out how you can integrate your customer journey with our Omni-Channel Contact Centre solutions. Book your demo today!
Client Testimonials
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