Say goodbye to siloed communications and disjointed customer interactions. Yaxxa’s omnichannel contact centre platform empowers businesses to connect with customers effortlessly across multiple channels. Whether it’s through voice calls, social media, SMS, WhatsApp, e-mail, chat or video, we ensure a unified experience throughout the customer journey.
Our open API approach facilitates integrations for e-commerce, applications, ERPs, CRM’s, payment gateways, and AI and BI tools, granting our clients the flexibility to personalise and maintain consistency while expanding the functionality of our platform to address unique business requirements.
Consolidating data and interactions in one centralised system provides agents with a 360-degree view of the customer with intelligent routing that directs customer queries to the right agents. This not only streamlines operations but enhances efficiency and reduces response times.
By streamlining the customer experience across all channels while preserving context, we allow agents the ability to follow conversations effortlessly, offering customers the convenience of getting assistance via their preferred channel of communication.
“Experience the pinnacle of omnichannel contact centre solutions with Yaxxa, where empowering communication shapes the future
Our omnichannel contact centre platform doesn’t just facilitate customer interactions; it equips businesses with valuable insights on real-time analytics. Operate your contact centre based on full disclosure both internally and externally, accessing a comprehensive view of call metrics, customer feedback and agent performance.
This comprehensive data empowers informed decisions to refine processes continuously, optimising the customer experience at every touchpoint.
Take a moment to envision a tangible pathway to elevating customer satisfaction, reducing response times, and boosting agent productivity. This is not a hypothetical scenario – it is the result of a partnership with Yaxxa.
Proudly Kiwi
Yaxxa’s unified communication platforms are transformative and impactful. In a world where customer expectations are ever evolving, our omnichannel contact centre platform emerges as the catalyst for businesses looking to stay ahead of the curve by exceeding traditional communication limits.
Yaxxa is a proudly Kiwi and leading unified communication platform owner and provider since 2020. We take great pride in our strong Kiwi roots. Our solutions are developed with a deep understanding of the unique opportunities and challenges faced by businesses in the New Zealand landscape.
Our platform is tailored to meet the specific needs and requirements of the local market, including customer needs and compliance requirements. Yaxxa empowers businesses to thrive in the local market.
Placing customer-centricity at the core of our mission to build trust, foster relationships and drive long-term success, Yaxxa is a game-changer for businesses aiming to elevate their customer experience to unprecedented heights with a powerful unified communication solution.
